Refund Policy

Last updated: February 18, 2026

Satisfaction Guarantee

At Alter AI Studios, we stand behind the quality of our AI-generated content. If you're not satisfied with your order, we'll work with you to make it right.

Refund Eligibility

You may request a refund under the following conditions:

Within 14 days of purchase for unused credits or services not yet rendered
Quality issues — If delivered content does not meet the specifications outlined in your order
Technical failures — If we are unable to deliver the promised service due to technical issues on our end

Non-Refundable Items

The following are not eligible for refunds:

Custom content that has already been delivered and approved
Services that have been fully rendered
Subscription fees for periods already used

How to Request a Refund

To request a refund, please contact us at:

Email: founder@alteraistudios.com

Include your order details and reason for the refund request. We will respond within 2 business days.

Refund Processing

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method.

Cancellation Policy

For subscription services:

You may cancel at any time from your account dashboard
Cancellations take effect at the end of your current billing period
No partial refunds for unused portions of the current billing period

Contact Us

Questions about our refund policy? Contact us:

Alter AI Studios
founder@alteraistudios.com